Privacy Policy

Last Updated: September 1, 2026

Introduction

This Privacy Policy explains how plum-ravine collects, uses, and protects personal information provided by visitors to our website and participants in our educational programmes. We are committed to ensuring your privacy is protected and comply with all applicable data protection legislation including the General Data Protection Regulation.

Information We Collect

We may collect the following types of personal information:

  • Name and contact details including email address and postal address
  • Course enrolment information and educational preferences
  • Payment and billing information necessary for processing course fees
  • Communication records including enquiries and correspondence
  • Website usage data collected through cookies and analytics tools

How We Use Your Information

Personal information collected is used for the following purposes:

  • Processing course enrolments and managing participant registrations
  • Communicating with you regarding courses, schedules, and educational content
  • Processing payments and maintaining financial records
  • Improving our courses and website based on participant feedback
  • Sending educational resources and updates about our programmes when you have consented
  • Complying with legal obligations and protecting our legitimate business interests

Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity for providing educational services you have enrolled in
  • Consent for marketing communications and optional data uses
  • Legitimate interests in operating and improving our educational services
  • Legal compliance with financial, tax, and educational regulations

Data Sharing and Disclosure

We do not sell personal information to third parties. We may share your data with:

  • Payment processors for handling course fee transactions securely
  • Email service providers for delivering course communications
  • Professional advisors including legal and accounting services
  • Law enforcement or regulatory bodies when legally required

All third-party service providers are carefully selected and contractually required to protect your data according to applicable privacy standards.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy. Course participant records are maintained for seven years following course completion to comply with financial record-keeping requirements. Website analytics data is retained for two years. You may request earlier deletion of your data subject to our legal obligations.

Your Rights

Under data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information in certain circumstances
  • Object to processing of your data for specific purposes
  • Request restriction of processing in certain situations
  • Receive your data in a portable format
  • Withdraw consent for processing based on consent
  • Lodge a complaint with the Information Commissioner's Office

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyse site usage. See our separate Cookies Policy for detailed information about the cookies we use and how to manage your preferences.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

While our courses serve participants of all ages including children, our website and online enrolment processes are designed for use by adults. We require parental or guardian consent for enrolment of participants under 16 years of age.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, contact us at:

plum-ravine
142 Division Street
Sheffield S1 4GH
United Kingdom
[email protected]